Terms and conditions
This page contains the terms and conditions for purchasing at BAG UP. Please read the terms and conditions carefully before placing your order. You should understand that by purchasing any of our products, you agree to these terms and conditions.
When placing an order at BAG UP, the user guarantees that he is at least 18 years old (or has the permission of an adult to make the purchase) and accepts the terms and conditions that apply to all orders. None of these terms and conditions affect your legal rights. No other terms or changes to the terms and conditions shall be binding unless agreed to and signed by us.
1. PRICES
BAG UP reserves the right to change the price of the articles or services and conditions of its online store at any time or to carry out promotional campaigns.
2. PRODUCTS
We make every effort to display as accurately as possible the colors and images of our products that appear in the online store. We cannot guarantee that the display of any color on your computer monitor will be accurate.
3. ORDERS / PURCHASES
When placing your order, the customer assumes and accepts the general conditions of sale, the prices and descriptions of the requested items in question.
We reserve the right, but are not obligated to, limit sales of our products to any person, geographic region or jurisdiction. We may exercise this right in each individual case. We reserve the right to limit the quantity of products to order. All product descriptions are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time.
4. DELIVERY
After your order has been processed, you will receive all the details by email. Average shipping times are between 1 to 10 business days, depending on the destination, (consider the extra time for your customs check). We are based in Portugal (Europe) and the customer is responsible for paying any duties, customs, charges or additional taxes imposed by the country of destination for delivery.
5. REFUSED SHIPMENTS
If you choose to refuse your order, you will be responsible for any fees that the order may incur and for the cost of sending it to our address in Portugal. This amount will be taken from the total refund of your order.
6. CUSTOMER COMPLAINTS
We make an effort to respond to all customer complaints or queries within a maximum period of 5 business days.
7. FORCE MAJEURE
Events that occur outside the control of BAG UP and which are not foreseeable, must be considered force majeure events, meaning that BAG UP is free from its obligations to comply with contractual agreements. An example of this type of event is a government action or omission, new or amended legislation, conflicts, embargoes, fire or floods, sabotage, accident, war, natural accidents, strikes or lack of supply by suppliers. Force majeure also includes government decisions that affect the market and products adversely, e.g. restrictions, warnings, prohibitions, etc.
8. PAYMENT
Payments can be made via PayPal, bank transfer (for email orders), ATM, XXX
9. EXCHANGES AND RETURNS
If for any reason you are not completely satisfied with your order, please let us know by email.geral@bagup.ptwithin a maximum period of 14 days after receipt, specifying the reason for the exchange or return.
It is only possible to exchange or return as long as the item is in the condition in which it was purchased and showing the invoice as well as the order number..
We therefore recommend that you keep the order in the packaging together with the document. Exchange is only allowed for an item of equal or greater value, in which case the remainder must be paid.
The shipment of items for exchange or return is the responsibility of the customer.
If the exchange is due to a defect in the items or our misunderstanding, BAG UP will assume the shipping costs associated with the reshipment of the items.
10. FRAUD
BAG UP reserves the right to cancel and refund any order suspected of fraud in order to ensure the security of our consumers' transactions through our online services.
BAG UP reserves the right to resort to all remedies provided by law to deal with any breach or breach of these Terms and Conditions, including the right to block access to the website/or forward transaction information to authorities or suppliers. of payments. Individuals who violate the restriction of password-protected areas on the site may be subject to legal action.
11. ADDITIONAL INFORMATION
BAG UP reserves the right, on its own initiative, to correct any error or omission in any part of the website without prior notice. BAG UP may make any other changes to the website, materials and products or services described on the BAG UP website at any time without prior notice. The price of BAG UP products will always be stipulated on our website, except for typographical errors.
In the event of an error in the price of any product, we will contact the customer, presenting him with the option of confirming the order at the correct price or canceling it with the due refund. If the customer wishes to refund their order, this will be done using the same payment method as the order.
In the event that a product is sold out, BAG UP has the right to cancel the order and refund the amount paid in any way that the customer wishes.
Please note that use of this site and any other of our services constitutes acceptance of these terms and conditions.